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Freight Policy and Charges on Orders


MadisonAV charges a $35 (ex gst) freight charge to all Metro and Regional locations for all orders that come to a total of less than $1000 (ex gst). Charges apply for Rural locations.

This does not apply to LCD, display panels and meeting boards. Please see below for display panel freight charges.

MadisonAV charges a $35 (ex gst) freight charge for all total orders processed for customers who do not have an active trading account with MadisonAV.

Freight Policy and Charges on Display Panels


Freight to NSW, VIC, QLD, SA and WA Metro Locations:

Free freight on orders over $1000 ex GST (otherwise $35 ex GST freight)
Exceptions apply to Yealink MeetingBoards. Please contact your MadisonAV sales account manager to discuss.

MadisonAV Metro Areas are defined by postcode.
When ordering online, delivery costs will be calculated at checkout based on delivery address postcode.

Standard delivery includes ground floor B2B delivery within normal hours of operation. Panels are sent by road Express Services and forklift is on site if required. If a tailgate is required for metro delivery, an additional $100 (ex GST) charge will apply.
For delivery outside of Metro areas, please contact sales@madisonav.com.au with your delivery postcode to calculate delivery charge.


Exclusions: Air Freight / Tailgate - 1 or 2 person / Timeslot Freight / Unpacking and removal of rubbish / Assembly and install / Same-Day Deliveries / Large Projects / Site Access Constraints / PO Boxes / Hand unload (pallet breakdown) / Above ground floor deliveries.

Contact us if you require the above exclusions as additional freight charges may be incurred. If a delivery is rejected due to special delivery requirements, you may be charged for a second delivery.

Special delivery services will require additional time to organise and is likely to extend the delivery timeframe.

Examples of Special Delivery Services:

  • Specific delivery time slots.
  • Manual handling - e.g. 2 man lift at delivery site.
  • Tailgate - e.g. site has no forklift.

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